GIST OF THE DAY:Apply For Etisalat Nigeria Current Job Vacancy In Lagos

Etisalat Nigeria is in search of a suitable
qualified candidates to fill the position of a
Head BSS/OSS in the department of information
technology.<!-- more -->
Job Title: Head.BSS/OSS
Location: Lagos,NG
Job Summary
The Head of OSS & BSS will provide leadership
in the development, implementation and
maintenance of the BSS & OSS stack, including;
Service Assurance, Order Management/
Fulfilment, Customer Management/Service
Delivery, Charging/Billing, Revenue
Management, Service Engagement & Support,
Risk Management, Business Intelligence, etc.
The individual will be responsible/ accountable
for managing the products and services delivery
lifecycle. S/he will provide critical input to
process development & reviews related to OSS/
BSS; change & issue management programs,
vendor escalations/liaison/management, and
other operational reviews. Also, s/he will lead
domain related strategic effort in ensuring
excellent alignment of IT actions & investments
with business objectives.  The role will also
manage inter-departmental relationships
especially with the Commercial, Network
Engineering & Operations, Finance & Internal
Control departments.
Principal Functions
Establish and maintain a
world class OSS/BSS architecture,
consistent with best industry
practice and fit for delivering on
EMTS� business objectives.
Work with the IT Strategy &
Architecture team and other
related parties to identify,
prioritize and implement the
right strategic investments and
actions in the OSS/BSS domains
to achieve business objectives;
Lead and provide broad
development experience covering
design, architecture, build,
integration, quality assurance,
support and optimization for
large scale product and service
delivery infrastructures.
Responsible for driving
innovation in the OSS/BSS
Establish and manage
relationships with key internal
and external stakeholders. Keep
abreast of global and local best
practice and products/offerings/
technologies as it relates to the
team�s functions;
Support direct reports /
teams in managing deliverables,
SLAs/OLAs, and driving actions /
recommendations for improving
service quality;
Major contributor to the IT
design authority group (DAG)
and capacity management
forums. Also, contribute to
cross-program governance to
ensure companywide alignment
across Architecture, Data
Models, Business Processes,
Development, Integration,
Testing, Deployment and
Commissioning processes;
Ensure the right mix of
competencies, tools and
manning levels required to
achieve the unit/ function�s
strategy, and ensure consistence
with overall business objectives.
Lead the identification and
documentation of technical
specifications for business
solutions in the OSS/BSS
Build a positive customer
service/customer-centric culture
across the OSS/BSS teams.
Maintain responsive
maintenance, support and
optimization organizations for
systems being deployed and
systems in operation;
Evaluate system efficacy in a
continuous manner, develop
system performance metrics
linked with business demand
drivers, and drive continual
process improvement of OSS/BSS
Liaise with Procurement
division to document Requests
for Proposal/Request for
Quotation for new OSS/BSS
requirements.  Provide input in
the definition of criteria for
evaluation and selection of
relevant IT vendors and
solutions in line with adopted
reference architecture;
Provide leadership and
guidance to team members and
manage team�s performance
towards the achievement of
overall corporate objectives /
KPIs.  Mentor team members
and develop their career
Coordinate the solution
development / product
configuration life cycle, ensuring
compliance with specified
standards, procedures and
Work with the IA and IT
Security teams to drive actions
and behaviors that eliminate /
minimize operational risks;
Lead the definition of an
approved OSS/BSS roadmap and
coordinate / manage the roll-out
of same;
Champion operational
efficiency / excellence in the
OSS/BSS space by continually
driving initiatives and actions
that consistently deliver strong
performance across various
Participate in post
implementation review of all
OSS/BSS initiatives and ensure
benefit delivery in line with
approved business case;
Prepare/compile agreed
periodic activity and
performance reports for the
attention of the Director, IT
Strategy, Architecture &
Perform any other duties as
assigned by the Director, IT
Strategy, Architecture &
Educational Requirements
First degree or equivalent in Engineering,
Computer Science/IT, or a related or relevant
discipline. Postgraduate and/or professional
qualifications in related fields will be an added
Experience,Skills & Competencies
9 - 12 years of combined
Telecom/IT experience in leading
and high-impact role(s) with
progressive levels of
responsibilities with at least 3
years in a solution architecting
& supervisory/managerial role;
Strong OSS / BSS experience
implementing products and
services in a large and very
dynamic telecoms/mobile
operation.  Must demonstrate
exceptional knowledge of
telecoms protocols e.g. SS7,
Strong technical knowledge of
integration /middleware
technologies and approaches,
core network elements (e.g.
SMSC, USSD GW, VAS platforms,
etc.) including experience of the
Intelligent Networks (IN)/
Charging platforms, voucher
management, CRM tools, etc.;
Successful candidate will be a
self-starter, possess good people
management / exceptional
interpersonal and organizational
skills; will have strong
experience in negotiating
solution architectures and
implementation options.  Strong
can-do attitude and aptitude to
drive innovation within the OSS/
BSS domain;
Knowledge of/experience in
the Huawei IN nodes and the
TIBCO middleware suite will be
an advantage BUT a comparable
experience (i.e. in other OEM IN
technologies & middleware) will
be acceptable in near equal
weight. Working knowledge and
experience with service oriented
architecture will be an added
Knowledge of/experience in
BI&DW Architecture and
Development and the Oracle BI
Knowledge of/familiarity with
TMF or related / comparable
standards will be advantageous;
Proven hands-on technical
leader having directly managed
10+ person teams;
Ability to communicate
excellently (verbal and written),
particularly in communicating
complex technical details in very
simple and clear business terms;
Ability to cope and deliver at
satisfactorily high levels when
under highly stressful
Exceptional analytical, quick-
learning and critical thinking
Effective at influencing and
driving change;
Experience with producing
business cases and UML/other
renowned solution modelling
How To Apply
Interested qualified candidates should;
Click Here To Apply Online
Application Deadline Date
Closes by 17th July, 2013

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